enfrde

Heart of Hadrian's Wall

...a day is never long enough

Options:
Description:

By joining the Heart of Hadrian's Wall Tourism Association you can add your B&B, holiday cottage, hotel, camp site or other tourism business onto our website, get access to member resources and receive regular newsletters keeping you up to date with what is happening in the region relating to tourism issues.

Read More
Description:

By joining the Heart of Hadrian's Wall Tourism Association you can add your B&B, holiday cottage, hotel, camp site or other tourism business onto our website, get access to member resources and receive regular newsletters keeping you up to date with what is happening in the region relating to tourism issues.

PLEASE NOTE: As an accommodation provider signing up as a member of the Heart of Hadrian’s Wall Tourism Association, irrespective if you hold an accreditation from Visit Britain or similar other bodies, we ask that you agree to the twelve point charter below.

1. To work positively and proactively with the Heart of Hadrian’s Wall Committee and other members; to ensure the positive promotion of the Heart of Hadrian’s Wall to our visitors and residents.

2. To provide a warm welcome to all visitors, consistent with the reputation we have earned over the years and for which this area is renowned, for example, assisting visitors with alternative accommodation if you are unable to offer them what they need.

3. To provide a warm welcome to all visitors, consistent with the reputation we have earned over the years and for which this area is renowned.

4. To have a complaints policy that can be implemented speedily and effectively; to ensure that any issues that may arise are resolved by prompt, professional and polite action.

5. To maintain good standards of service and cleanliness.

6. To ensure all information provided for visitors is up to date, accurate, provided at the right time and by appropriate methods.

7. To ensure all information is readily available to visitors, especially with regard to pricing, including extras, taxes and payment, and packaged items.

8. To maintain an Accessibility Statement that is regularly reviewed and amended to take account of the needs of visitors with disabilities and limited mobility; to fully assist visitors with specific needs, in order to maximize enjoyment of their visit; to ensure facilities and services are reasonably accessible to visitors with disabilities and limited mobility.

9. To fulfil all legal obligations and responsibilities, such as, fire precautions, display orders, food safety and hygiene, licensing, health and safety, discrimination, trade descriptions, data protection and Hotel Proprietors Act etc, and maintain adequate insurance cover.

10. To provide a welcoming and caring service to visitors that does not discriminate against gender, race and religion etc.

11. To maintain a Cancellations Policy that is readily available for visitors at each stage of their visit – from pre booking through to departure.

12. To manage your business in a way that supports the natural environment; to minimise carbon footprint; to actively source / use local produce where reasonable.

Hide Full Text